Data deletion

Effective 14 November 2026

How to delete what DIGASS Social stores about you, and how to remove its access on Facebook, Instagram, TikTok and YouTube.

1. Delete your account and data

  1. Sign in to DIGASS Social and open Settings.
  2. Optional: press Download my data to keep a JSON copy first.
  3. Press Delete my account and confirm with your password.

This deletes your account, your drafts, schedules, brand characters and the photos and videos you uploaded, including the files in storage. If you are the only member, the whole workspace is deleted, including its platform connections and tokens. If other members remain, an Admin must first make someone else an Admin; the workspace and content created by others stay with them.

2. Disconnect one platform account

In DIGASS Social, an Admin opens Platforms and presses Disconnect on the account. The stored access and refresh tokens are deleted immediately and nothing more is published to that account.

3. Remove access on the platform itself

You can also revoke access from the platform's side at any time. DIGASS Social then cannot use the tokens it holds.

  • Facebook and Instagram: on Facebook, open Settings & privacy, Settings, then Business integrations (or Apps and websites), select DIGASS Social and press Remove. Removing it there also ends access to the linked Instagram accounts.
  • TikTok: in the TikTok app, open Profile, Menu, Settings and privacy, Security & permissions, Apps and services permissions, select DIGASS Social and remove access.
  • YouTube / Google: open myaccount.google.com/connections, select DIGASS Social and choose to delete all connections.

The menu names can differ slightly between app versions and languages.

4. Ask us by e-mail

If you cannot sign in, or you removed DIGASS Social on Facebook, TikTok or Google and want us to delete the related data, write to admin@digass.my.id with the subject “Data deletion request” from the e-mail address of your account, and name the platform accounts concerned. We may ask you to confirm your identity. We confirm by e-mail when the deletion is done, within 30 days.

5. What is not deleted

  • Posts already published on Facebook, Instagram, TikTok or YouTube stay there; delete them on the platform.
  • Records we must keep for security or by law, such as the security log, are kept only for the periods in the Privacy Policy.
  • Copies in our database provider's backups disappear when those backups expire, normally within 30 days.
  • Payment records (order number, plan, amount, date) are kept for the period required by Indonesian tax law, without your content.
Data deletion · DIGASS Social